The DTC Playbook
Take the Health Check
The DTC Playbook
All sections Health Check Dashboard Calculators Benchmarks Downloadable tools Glossary

Ecommerce customer economics model (free Excel download)

The three gates with the full working shown: returns-settled contribution per order, the payback schedule, LTV:CAC at a window you set, and the bridge from contribution down to EBITDA. Prefer to just get the answer? Run the calculator in your browser instead.
Read Finance & Unit Economics
Free to read or create a free account to score your brand and see exactly what to fix first. No Subscription. No Credit Card. No Upsell. 100% Free.

Use it right here

No download needed - run your numbers through the three gates now. Sign in to save them to your brand and pick them up again in your dashboard. The calculator has its own home at the unit economics calculator, alongside the rest of the free calculators.

Prefer the spreadsheet?

Most brands scale on a blended CAC, a flattering open-ended 'lifetime' LTV, and confuse contribution dollars with profit. The Excel version runs the same model as Section 26 with the full working: returns-settled contribution margin per order, then the three gates - the Floor (profitable today?), the Payback (when does the cash come back?) and the Value (nCAC against contribution LTV at a window you set) - then the part most tools skip, the bridge from contribution down to EBITDA. Plug in your numbers and you will see, in order, whether the customer pays back and whether the whole business clears its overhead.

What's inside

Who it's for

Founders who want one honest read on whether a customer is worth acquiring and whether the business underneath actually makes money - not a flattering blended dashboard.

Read Finance & Unit Economics More All tools
Free access · No subscription

Read it free. Sign in to act on it.

Every section is free to read. Create an account to score your brand with the Health Check, track 472 checklist items, and get your tools and history in one dashboard.

Take the Health Check Create free account